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Delivery policy
Thank you for shopping with Fiorgini! We want your order to reach you as quickly and safely as possible. Please review our shipping policy below:
1. Shipping destinations
We currently ship to the United States, Canada, the European Union, the United Kingdom, and Australia. For orders outside of these regions, please contact us at IrynaKozachuk@fiorgini.com to inquire about shipping options.
2. Shipping costs
Shipping is free of charge. Shipping charges will be displayed at checkout before you confirm your order.
3. Processing time
Orders are usually processed within 1-2 business days if the product is in stock, if you ordered gloves with individual features or wishes then the lead time may increase to 3-5 days. In peak seasons or during promotions, processing time may be extended. You will receive a confirmation email with tracking information once your order has shipped.
4. Delivery methods
We offer several shipping methods, including
Standard Shipping: Delivery within 10 business days.
While this is the only option we can offer, as soon as we can offer express delivery, we will gladly do so.
Delivery methods and costs will be available for selection during the checkout process.
5. Tracking your order
Once your order has shipped, you will receive an email with a tracking number and a link to track your order. You can also track your order by logging into your account on our website.
6. Shipping Delays
While we strive to ensure timely delivery, there may be occasional delays due to factors beyond our control, such as weather conditions, customs processing, or high demand. We will notify you of any significant delays as soon as we are aware of them.
7. Customs Duties and Taxes
For international orders, the recipient is responsible for any customs duties, taxes, or import fees that may be incurred. These fees are not included in the shipping cost and are determined by the destination country's customs regulations.
8. Order Issues
If you experience any issues with your shipment, such as receiving a damaged item or an incorrect order, please get in touch with our customer service team at IrynaKozachuk@Fiorgini.com within 2-7 days of receiving your order. We will work to resolve the issue promptly.
9. Returns and Exchanges
For information on returning or exchanging items, please refer to our Return Policy
10. Contact Us
If you have any questions or need further assistance regarding our shipping policy, please contact us at IrynaKozachuk@fiorgini.com or WA +380 67124 21 94. Our customer service team is here to help!
Thank you for choosing Fiorgini. We will be happy to help you!